Refund & Cancellation Policy
Last updated: August 2026 · We strive to deliver a flawless runner experience with straightforward, honest terms.
1. Event Registration Cancellation
We understand plans change. You can request a cancellation and full refund of your event registration fee under the following condition:
- Cancellation request is sent within 24 hours of payment and before the event run window has officially begun.
- Once customized bibs, engraved finisher medals, or custom DRI-FIT t-shirts have entered the production/dispatch pipeline, registration fees become non-refundable.
2. 100% Free Replacement for Transit Damage
If your physical finisher medal, t-shirt, or kit arrives damaged, broken, or defective due to courier handling, we will dispatch a brand-new replacement immediately at zero extra charge.
Simply share a clear photo or short video of the damaged item on WhatsApp (+91 7518 418 960) or email within 48 hours of parcel delivery.
3. Non-Refundable Circumstances
- Failure to complete the registered distance during the designated event period.
- Rejection of activity proof due to intentional GPS spoofing, motorized vehicle use, or false records.
- Failure of courier delivery due to an incorrect, incomplete, or unserviceable address entered by the participant.
4. Refund Timeline & Payment Mode
Approved refunds are credited directly back to the original source of payment (UPI, Credit/Debit Card, Net Banking, or Wallet) via Razorpay.
- UPI & Wallets: Usually processed within 24–48 banking hours.
- Credit / Debit Cards & Net Banking: 5–7 business days depending on your bank’s clearance cycle.
5. How to Initiate a Request
To submit a cancellation or replacement request, please contact our runner support with your Bib Number / Order ID:
Email: mountainrunofficial@gmail.com
WhatsApp Helpdesk: +91 7518 418 960
Operating Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST